Bed Bug Customer Testimonials Phoenix Bed Bug Expert 2942 N 24th St #114-BPhoenix, Arizona 85016 (623) 522-4815 5.00 131 reviews Write a review Heather L. 10/13/2017 Didi took my call at 6:30am and did the work on a Saturday to accommodate my tight work schedule. He was informative, thorough and helpful. I opted for a full house spray and he caught and extra treated some problem areas. It was a good experience in the middle of a horrible situation! So glad to have my house back. Candice S. 09/30/2017 I called Phoenix bed bug expert about a week ago, apparently it’s Canadian law to get your mattresses inspected and treated in order to get them across the border. Didi and Anthony were the ones that came out. They treated my mattresses and gave me a clean bill of health! My husband presented the invoice and they crossed without a problem! I’ve been so exhausted and stressed with the move, this was probably the easiest and smoothest part of the whole experience! Thank you guys for coming out so quickly and knowing exactly what to do! I would highly recommnd these guys to any Canadians who are moving furniture back to Canada! Mikele W. 09/23/2017 I cannot say enough wonderful things about this company. It wasn't my favorite home owning moment, but Didi was fantastic!!! He's my new best friend! I called at 6am and he called back soon after. He calmed me down when I was ready to burn my house to the ground. He explained my options and came out promptly to kill the suckers. He went above and beyond. They are the best and I would recommend them at the highest level. Thanks, guys. Truly. Paige L. 09/17/2017 We recently had a bed bug scare. Anthony, the owner, was more than helpful. He came out, assessed the situation, recommended a spray, and came back to do the spray himself! He was very knowledgeable and was able to answer any questions we had as well as give us tips for the future. Kenneth W. 09/13/2017 Oh no, bed bugs. Only a few--probably a reminder of one of out trips to get out of the summer heat--but they were biting us, which is no kind of holiday memory anybody wants. We tried a product from the internet and things quieted down. Then, back they came. Lift up the sheet and we found one. Another wandering around on our new comforter. Yep, just like the pictures. Time to call a professional. After reading the many great reviews of this company, I gave them a call. Didi was there very promptly. He gave the place a careful going over and only found minimal evidence and one pesky little critter on one of the box springs. His recommendation was spray, not the more expensive heat treatment. And yes, if they aren't wiped out he assured me we'll come back and spray again. Next came a crucial part of the process, preparation for the spraying. Evidently, many people think that the bedbug exterminator is supposed to clear out their closest and treat all their clothes. That isn't the way it works. If you want the work done right, you have to put the effort into preparing. We did. While we could have had Didi back the next day, we opted to take a few days to do that preparation. Laying down more of that internet product to help keep things livable, we set to work. Clothes were dried at high temp and placed in plastic bags which were sealed. Sadly, working the dryer so much also meant the air conditioning was working overtime. I don't like to think of the electric bill. Some things also had to go to the cleaner and a few were to heavy for our dryer so off we went to a commercial laundromat. I share all this so you understand your part. Leave out the preparation and I'm not sure how effective the treatment will be. We were in no mood to experiment. One interesting suggestion from friends that might inform future trips. Here in Phoenix automobiles left in the sun become regular ovens. If you wrap things in black plastic bags and leave them in your car for a day in the sun, chances are any bugs will be killed. While I wouldn't use that as our primary treatment approach, I do think it will inform what we do with our bags next time we go out of town. They'll sit in the back of the car wrapped in black plastic garbage bags for a day before coming into the house for unpacking. Let's just say once bitten or more honestly infested and twice careful.Finally, Didi showed up to do the actual spraying. We got the heck out of the house while he did so. Not for as long as we thought; no you can return after a couple of hours. I know the place was sprayed because Didi did track some of the chemicals on the bottom of his shoes. Since we were instructed to not wash the floors for a couple of weeks--explanation below--we've watched those footprints slowly evaporate. That's the whole point of the chemical, to leave it there. As the bugs make contact they die. But, if there are eggs, those new bugs have to hatch and then make contact with the chemical. Hence the no floor washing rule. It is about a two week period for the last of any eggs left in your house to hatch and those new pests to track their way through certain death. It is now two weeks since Didi sprayed our condo. Nary a sighting or a biting, so it is time to write this laudatory review. Just a couple of personal notes to add. First, while I wouldn't wish this scourge on anyone, I certainly would recommend Phoenix Bed Bug Expert if it does happen in your life. Second, in the best tradition of making lemonade from the lemons in your life, we took this opportunity to do a lot of closet clearing. Five bags plus to Goodwill and more to the garbage. The process also focussed us on the carpeting in our bedroom and our actual bed, both of which were getting old and shall we say uncomfortable. New have been ordered, but we are waiting for a full month to pass before having them delivered and installed, just incase we have the Lazarus bug out there, or rather in here. Joyce K. 08/05/2017 I feared that we had bed bugs after staying in a hotel, and then a few months later experiencing a few bug bites. I had read about people picking up bed bugs from hotels. I found Phoenix Bed Bug Experts online. They came out the next day to inspect our home and to my relief found no bed bugs. There was no charge for the inspection. Anthony and DiDi were very knowledgeable and understanding. I was not made to feel silly for thinking I had bed bugs when there were none. Marti L. 04/25/2017 Well, it's been a little over three weeks since we had our house treated for bed bugs. So far we have not seen one of those awful things crawling anywhere. Anthony was terrific. He came out and inspected our house and explained all of our options to us. We wanted the heat treatment and the follow up with the insecticide. Di Di was the technician that came out and he did an exceptional job. He was extremely professional and very friendly. They gave us peace of mind through an ugly time! Kenneth H. 04/21/2017 Anthony is the owner of the company and I am happy to say he is the nicest person I have ever done business with. He came out and inspected my place and told me what he could do. Came back the next day and did a terrific job. I am so thrilled not seeing any crawling bugs. I very highly recommend Anthony and his company. He knows the bug business and he will kill them for you. Keep up the good work Tony. Val 04/11/2017 WOW! Anthony and his crew really care about their customers and about their company! Five stars across the board for everything that they have done for me! If you're having trouble finding a company that won't let you down and will get the job done in a timely manner look no further. They have five stars and that BBB rating for one reason. They are THE BEST!!! Thanks to these Professionals my problems and stress are gone!! Thanks Anthony, Tyler and Dave; you guys ROCK!! 100% happy!!! :D Jamie C. 03/23/2017 Having bed bugs isn't something u walk around telling everyone you have. I got Anthony's name from a friend. He did a wonderful job inspecting my house. He took the time to show me so I could see them for myself (thank goodness we only see a couple). Even though Anthony's phone wouldn't stop ringing the whole time he was here he didn't rush. He took the time to answer all my question. He came by the next day to spray. He had to move some of my things out of his way and he stacked everything in a neat pile. He wasn't ruff with my stuff. I hope I don't have to refer the Bed Bug Experts to anyone but if I do they will be in good hands. Thank you Anthony!! Scott B. 11/19/2016 Anthony provided incredible and speedy service, he genuinely takes pride in his company and it clearly shows. I would very highly, and confidently recommend them to friends and family. 2 thumbs up for great business!!! Gary C. 11/06/2016 I hate everything about bed bugs. This company sprayed one time and we saw bugs for about 2 weeks after they sprayed. I was told to wait 30 days before getting another spray. It's been hell these last couple weeks but my kids haven't had any new bites. I've been checking their beds every night and we are still in the clear. Thank you for caring so much about our family. These guys are the best. Natalie M. 10/18/2016 I have nothing but good things to say about Phoenix Bed Bug Expert. After receiving a chemical treatment from a different company that was not completely effective, I decided to research other companies to try and get this problem solved. Phoenix Bed Bug Expert was one of the first companies that appeared in my search, and I decided to give them a call because of their amazing reviews I had seen online. Anthony came out the next day and did a very thorough inspection. After explaining to him that I would feel more comfortable getting a heat treatment done rather than another chemical treatment, he understood and scheduled it just a couple days later. He was more than willing to help me prepare for the treatment and answered all of my questions. The heat treatment went very well and I can say for the first time throughout this unfortunate time that I feel at ease. Anthony will be coming out next month to do another inspection to confirm that the bugs are gone. I hope I never have to deal with bed bugs again but if I do, I know who I will be calling in the future. Dustin F. 09/14/2016 I was so afraid when I found out that i had bed bugs. Anthony came over right away and assessed the situation. We decided to go with a heat treatment. Tyler came over and was very professional. I have not seen a live bug or a bite since the day of treatment. I would highly recommend this company to anybody. Taryn W. 09/09/2016 Amazing customer service!!!!! It's been a month since Anthony came out and sprayed our home. We have no complaints at this time. We haven't had any... James F. 08/28/2016 I will say our first impression was less than desirable. What this company has going for it is an owner who cares about his company and his reputation. The owner made it his mission to make us both a customer and a satisfied customer. I have held off almost a month and to this day we seem to still be in the clear. He came in, did what he said he would do and left us extremely satisfied. Christine S. 08/16/2016 Bed bugs Yuck! Think you can get rid of them on your own? Think again. I tried just about everything to get rid of them, but they just kept re-appearing over and over again. For months they ruled my house! Then I called Phoenix Bed Bug Experts and they came out, gave me an estimate and a few days later, had me on the schedule to rid my home of those pesky little bugs. Now, they're GONE, GONE, GONE!! No more Bed Bugs!! Once again, I'm in charge of my home, guaranteed! Thank you so much, Anthony. I will recommend your extermination services to everyone I know, because Phoenix Bed Bug Experts truly are the experts! And kudos to you, Anthony. You are a true professional when it comes to bed bugs. Mylissa S. 08/16/2016 Bed bugs no more! No need to call anyone else. Phoenix Bed Bug Experts are the ones to call. They were very professional and fit me into their schedule promptly. Give them a call; you won't be sorry. Thanks Anthony. Very helpful saved us!!! Priscila P. 08/11/2016 Having Bed Bugs is definitely a gross and insecure feeling. Worrying about people coming and going inside your home and if they have extra "baggage" is stressful. After having a walk through and estimate done by Anthony he guaranteed to fix the problem. He treated our home and we couldn't have had a better person. Such great work ethic and very professional about the whole situation, gave us a peace of mind. Very satisfied. Janet S. 08/10/2016 Anthony was awesome. He was honest and very knowledgeable. I would definitely recommend him and the company! Very happy with the results. Thank you Anthony!! Tyger G. 08/07/2016 One of my biggest gripes is service technicians who show up late for an appointment, or worse, don't show up at all. These guys got here right when they said they would, and they were quick and efficient in both the inspection and the treatment. Their price was quite reasonable for everything they did, and they were very thorough in checking and treating places I hadn't even thought about. It's been months since the treatment and I've been sleeping comfortably and undisturbed by those horrible little vampire bugs that haunted me before. I would highly recommend Phoenix Bed Bug Expert to anyone for their professional extermination services. Tanya T. 07/24/2016 So far, 5 stars!! I called these guys at 6:45 pm on a Friday night. Anthony answered right away and we set up an appointment for the following day at 3 pm.... Amber K. 07/15/2016 Bed bugs=MY WORST NIGHTMARE! ! Thank goodness for these guys! Anthony showed up to my house that day for an inspection, free of charge. He carefully searched every inch of my place and patiently answered all 5 billion of my questions and then reassured me he could take care of the problem the next day! PHEW! Every other company I called were booked out 6 weeks! Who waits 6 weeks for treatment?! Tyler was at my house on time the next morning. Professional, knowledgeable, and empathetic! He answered all 5 billion of my questions too. I left while he did the heat treatment, he called when he was finished and havent had a problem since, which was 4 weeks ago. SO THANKFUL i found these guys! Worth every penny for a piece of mind!! Whitney L. 07/14/2016 If you have bed bug problems, these are the guys to call. Anthony was extremely helpful...I called him right away for an inspection, and they stopped over later that day. Anthony took his time and searched every inch of our house. He is extremely thorough. PBBE has a very professional staff, and they were easily available to answer any questions I had. I highly recommend them. Whitney L. 07/14/2016 If you have bed bug problems, these are the guys to call. Anthony was extremely helpful...I called him right away for an inspection, and they stopped over... Mike S. 07/11/2016 Anthony Deslo was very proffestional and effectiont with his work, he made going through this terrible experience just a little easier. Thank you for your great service. Chris S. 07/11/2016 Anthony came right out when we found out that we had bed bugs. He was able to help me keep a level head about this very frightening situation. He came back the very next day after our inspection for a treatment. We were completely satisfied with the service and professionalism throughout the entire process. Chris A. 07/07/2016 Our experience with Anthony was overall a highly professional experience. He took the time to explain the difference between powders and chemical process. He assured us that the application was safe and effective, making determinations of where, how, and how to safely implement the steps of demolition of the varmints'. He is well versed in the destruction of these awful creature's and sympathetic to the plight that these ungodly creatures create. I am filled with gratitude for the relief and belief in this process of the destructomundi of bedbugs!! Thanks Tony, Forever thankful, Chris the Miss Anson Jaime T. 07/06/2016 Being a single mother of a one year old, I was completely horrified and upset when I discovered bed bugs at my apartment building, not being satisfied with how they helped me, I called phoenix bed bug experts, Anthony was so amazing. When he came out he was so completely thorough in inspecting my place and answering ALL my questions!! Was not in a hurry at all, can't wait to get my place treated by him!!!!!!!! Deborah S. 06/26/2016 We discovered we had a bed bug infestation several months ago, like others I'm sure, I hopped on the internet thinking I could solve this problem. I tried some home methods and thought I had solved the problem. Big, big mistake. I called Phoenix Bed Bug Experts and spoke with Alex. We scheduled an immediate appointment and his inspection was very thorough. He gave us several options and answered all of our questions and even shared a few stories. The bugs are gone and I can actually sleep at night. Thank you Alex and Phoenix Bed Bug Experts. You are the best! Eddie F. 05/13/2016 my experience was great, I enjoyed the fact that they came as soon as they could.4/11 we got our house sprayed and ive never seen any from there. I think his name is Anthony, he helped us out a lot i really recomend having them treat if you have bed bugs. Eva M. 05/01/2016 Very responsive & friendly. Tony & Tyler were great. Very nice & answered all questions. Such a big stressor but these guys are very reassuring. Although treatment was just done, I feel like the problem has been taken care of. I appreciated that they actually inspected the whole house rather than just one spot. Have to give it 30 days but I'm sure this nightmare is over thanks to Tony Alec W. 04/23/2016 So I'll start the review by saying that me and my girlfriend are new homeowners that have never dealt with an infestation before. So when we found out we had bedbugs we searched on the Internet for treatments and came across Anthony and Phoenix Bed Bug experts we had Anthony do an inspection of the house which was very thorough and very informative. We are fortunate to find Anthony and Phoenix Bed Bug experts because they've really helped us by explaining the process of treatments and what would be best for our situation. Alana O. 04/18/2016 Hero? Visionary? All-Around awesome dude? Yes, yes, and yes. Anthony and his team are a bunch of relentless killers (of bedbugs). They committed bug genocide at my townhome (whole-house treatment). I called them after having another company that only treated the bed frame and baseboards of the affected room and did not get the job done. Anthony is very knowledgeable and willing to be straightforward about what to expect. I can't thank them enough for coming to my rescue. I would recommend them to everyone. Dawn W. 04/14/2016 A family member was about to be eaten alive by bedbugs. Googled and called Anthony, and his team was on it! Treated their house within days and everything they told us was legit. Would highly recommend. Spend the money and sleep bite less! Suzanne Y. 04/13/2016 My idiot son brought something horrific to my home bedbugs! Yikes Was given Anthony's phone number and within a day he was in my house and ridding us of the problem. So professional and made feel us clean again!!! Thank you Anthony I recommend him highly!!! Graham L. 04/11/2016 If you're looking to get rid of bed bugs, the guys at BBE should be your first call. Anthony and Tyler performed a thorough examination and treatment, and answered all my questions. I haven't had an issue since. BBE was the difference maker in this situation. Dolly C. 03/17/2016 We were shocked and at a total loss when we found bed bugs in our home. I was fortunate to have Phoenix Bed Bug Expert come to our rescue. Anthony, Tyler and Robert were extremely professional and helpful. Anthony was very prompt and scheduled an immediate inspection of our home. He then thoroughly guided us in preparing our home for the treatment . We were so greatful. I highly recommend these professionals. They are honest, friendly, helpful and pleasant to work with. I thank them again! D. S. 03/14/2016 Bed bugs somehow found their way to our home and we were shocked and at a loss upon discovering them. I discovered the Phoenix Bed Bug Experts on line and I was absolutely satisfied and thankful for my association with this company. These professionals were available to consult with us immediately, they were helpful, understanding and went way beyond the call of duty to help extract these pests once and for all from our home. Their knowledge, advice and skills were priceless. If you are planning on ridding these pests once and for all, it must be done properly and effectively. Anthony, Tyler and Robert were thorough, honest, skilled and knowledgeable. They worked hard and offered help each step of the way. I would recommend them to anyone who needed help with a bed bug situation. Please do not hesitate for one moment to rely on these professionals. They have restored immediate peace and comfort to our home Karen 03/06/2016 They were extremely courteous and knowledgeable. They answered all of our questions and put us at ease. We followed the instructions they gave us and it appears we are now bed bug free. I highly recommend this company. Bradley R. 02/17/2016 So I was freaked out when my friend and I discovered we had bed bugs (like anyone would be!) and wanted immediate care. We luckily knew of this company and contacted Anthony and he came instantly. Anthony and Tyler made us comfortable and I would recommend them to anyone and everyone. They have great service, best at what they do and are very polite and fast. We haven't found any sine they have been here!! Jessie G. 02/15/2016 Anthony was amazing!!! He helped me to feel comfortable and not embarrassed about the possibility of having bedbugs! He did a thorough inspection and to my amazement I did not have bed bugs! Anthony was never in a hurry and he took his time to assure me and to educate me as well! I immediately felt safe with Anthony inviting him into my home. Trustworthy & customer service excellence is assured with PHX Bed Bug Expert!! LaMarian D. 02/04/2016 Phoenix Bed Bug Expert was amazing they were affordable and did a great job. I have not had any issues. They were quick and efficient. Great Company Greg E. 01/23/2016 The main thing about these guys is they're honest. We're out of town but own investment property in Phoenix -perfect set up to be taken advantage of by... Jim 12/02/2015 Very professional service great follow up Jim GULLICKSON Eli 12/02/2015 i have done business with Bed Bug Expert and I am very happy with they work and price . Kathleen 11/30/2015 Alex was amazing! I have never had somebody give me such reassurance in such a crazy time! He was fast, gave me simple instructions, and told me exactly what to expect. I was so scared these things would never go away! Alex recommended chemical treatment, came out to inspect again today, and gave me the clear! 1 treatment only, and I can sleep again! I must have called him a thousand times with questions while freaking out, and he would calm me down, and assure me he had taken care of the problem! Sure enough, he was right!!!! I would recommend Alex to EVERYONE! Alex is my new hero! I can't say enough to thank this man for being there! I could cry knowing that respectable companies are still out there. Thank you Alex!! Rich B. 11/27/2015 Tyler was knowledgeable and courteous. Not sure yet about the results since it hasn't been 30 days yet. Haven't been bit since the treatment. The price was reasonable as well. Thank you. Rich B Briana B. 11/16/2015 I made SEVERAL phone calls to different companies. All of which were giving me the run around. And finally I got ahold of Anthony from Phoenix bed bug experts at 930pm! He said that he would send someone over the next day when I was available. That's when I met Alex. He put all of my fear, anxiety, and embarrassment about this problem to rest. He did a thorough inspection. Explained how bed bugs get into apartments, what to do to treat them, and what I should expect. I did all the preparations he asked and the next morning he came over and treated the apartment. I had so many questions and he answered every single one of them and was kind enough to not show any type of irritation that I kept bothering him. It has been about a month and so far no signs of any new bites or allergic reactions! I am so relieved that Alex and the Phoenix bed bug experts have solved the mystery of my hives and did it with such great customer care. Alex is beyond great. The price was beyond reasonable Drew B. 11/08/2015 Note: there are two "Phoenix Bed Bug Expert" listings on yelp...these are the same company, just two locations. But you can call either...both go all over... Next On this page you will find reviews that past customers have left for us. You can also add your own review by clicking here.